Privacy policy

With this privacy policy, we would like to inform you about the importance that Alicante Smart Aparthotel, S.L. places on the processing of your personal data.

To achieve this goal, we aim to clearly and transparently explain the different ways and methods through which we collect, process, and use your data.

Additionally, we provide various communication channels so that you can contact us with any inquiries regarding the processing of your personal data, giving you full control over it.

The use of this website implies acceptance of all the terms outlined in this privacy policy, so please read them carefully before agreeing.

Alicante Smart Aparthotel, S.L. reserves the right to modify this policy to adapt it to legislative or judicial developments, as well as industry practices.

As a user, you guarantee that the data you provide is accurate, authentic, and truthful, and you commit to keeping it properly updated. Alicante Smart Aparthotel, S.L. is exempt from any liability regarding inaccuracies in the provided information.

The languages used on this website are Spanish and Russian. Alicante Smart Aparthotel, S.L. is not responsible for any consequences resulting from a user’s misunderstanding of the language or incorrect translations of the text provided here.

Notice to Minors

Under current regulatory changes, we inform you that if you are under 14 years old, it is mandatory to have the consent of your parents or legal guardians for the processing of your personal data.

In no case will data regarding the professional or financial situation or the privacy of other family members be collected from minors without their consent.

If you are under 14 years old and have accessed this website without informing your parents, you should not register as a user.

Regulatory Framework

Alicante Smart Aparthotel, S.L. has adapted its website alicante-smarthotel.com to comply with the requirements of the new Organic Law 3/2018 on Personal Data Protection and Digital Rights Guarantee (LOPDGDD).

It also complies with Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016 (GDPR) on the protection of individuals, as well as Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (LSSICE or LSSI).

Data Controller

Alicante Smart Aparthotel, S.L., NIF B16950859
Address: AVENIDA GENERAL MARVA 24, ALICANTE
Phone: 965713201
Email: [email protected]

DATA CONTROLLER

Alicante Smart Aparthotel, S.L with NIF B16950859, located at AVENIDA GENERAL MARVA 24, ALICANTE.
You can contact the Data Controller by phone at 965713201 or via email at [email protected].

PRINCIPLES APPLIED TO YOUR PERSONAL INFORMATION

When processing your personal data, we will adhere to the following principles in accordance with the new European data protection regulation:

• Lawfulness, fairness, and transparency: We will always require your consent for processing your personal data for one or more specific purposes, which we will inform you about in advance.
• Data minimization: We will only request the data that is strictly necessary for the intended purposes.
• Storage limitation: Data will be stored for no longer than necessary. If you subscribe to our newsletter, we will periodically review our lists and remove inactive accounts.
• Integrity and confidentiality: Your data will be processed securely and confidentially. We take all necessary precautions to prevent unauthorized access or misuse by third parties.

DATA COLLECTION: PURPOSE/LEGAL BASIS/STORAGE PERIOD

CONTACT FORM / EXERCISING RIGHTS

• Purpose: Our agent will contact you to process requests, respond to inquiries, complaints, or feedback regarding our services.
• Legal basis: Legitimate interest to resolve your inquiries or complaints. If related to an order, the legal basis is the execution of the purchase contract. If you are exercising your rights, processing is based on legal obligations.
• Storage period: Data will be kept as long as necessary to manage your request.
• Mandatory data: Name, phone, e-mail.
• Category: Identifying data.
• Third-party transfers: Data may be shared with web hosting companies.

COMMENTS FORM

• Purpose: To leave feedback on our products or services and publish it on the website.
• Legal basis: Explicit consent, given when accepting the privacy policy.
• Storage period: Indefinite, until you exercise your right to deletion.
• Mandatory data: Name, phone, e-mail.
• Category: Identifying data.
• Third-party transfers: Data may be shared with web hosting companies.

BOOKING FORM

• Purpose: Managing booking requests for our services.
• Legal basis: Explicit consent, execution of a contract.
• Storage period: 6 years to comply with legal, tax, and commercial obligations. Payment card details are stored until consent is revoked.
• Mandatory data: Name, phone, e-mail.
• Category: Identifying data.
• Third-party transfers: Data may be shared with web hosting and financial institutions.

SUBSCRIPTION FORM (NEWSLETTER)

• Purpose: Managing newsletter subscriptions, including promotions, offers, news, and relevant information.
• Legal basis: Explicit consent, given when subscribing.
• Storage period: Indefinite, until you unsubscribe.
• Mandatory data: E-mail.
• Category: Identifying data.
• Third-party transfers: Data may be shared with web hosting and marketing platforms.

COLLABORATION FORM

• Purpose: We are looking for collaborators to sell new-build and second-hand properties from “Alegría”.
• Legal Basis: The legal basis is the legitimate interest of the data controller in searching for collaborators to sell new-build and second-hand properties from “Alegría”. It is also understood that there is express consent from the person, as they voluntarily and without a direct request from the data controller send their data to receive a sample of the collaboration agreement via email.
• Storage Period: The data will be stored indefinitely until the person decides to exercise their right to opposition/cancellation through the available channels.
• Mandatory Data: Name, phone, e-mail.
• Category: Identifying data.
• Third-Party Transfers: Data may be transferred to web hosting companies (see third-party transfers section).

YOUR RIGHTS AND HOW TO EXERCISE THEM

• Right to Access: To be informed about the data we hold about you.
• Right to Rectification: You may rectify, correct, update, or complete any inaccurate data regarding you.
• Right to Erasure: You may request the deletion of your personal data from our system.
• Right to Object: You may object to the processing of your personal data unless the legal basis is legitimate interest or the exercise or defense of claims.
• Right to Restriction of Processing: You may request the restriction of processing of your personal data; in this case, it will be stored solely for the exercise or defense of claims.
• Right to Data Portability: If technically possible, you may request the portability or transfer of your personal data to another data controller.

You can exercise your rights by sending an email to [email protected], with the subject “Data Protection Rights”, and verifying your identity using an ID or equivalent document.
Contact details of the Data Protection Officer: EL PILAR, 20 03350 COX, Spain: alegrí[email protected]
Interested parties also have the right to judicial protection and to file a complaint with the supervisory authority, www.aepd.es, if they believe that the processing of their personal data violates the Regulation.

CONFIDENTIALITY AND DATA SECURITY

From alicante-smarthotel.com, we are committed to processing your personal data solely for the purpose for which it was collected and not for any other purpose unless you provide consent.

Alicante Smart Aparthotel, S.L has implemented all organizational and technical measures available to avoid improper use, unauthorized access, or alteration of your personal data.
Regarding confidentiality in the processing of your personal data, Alicante Smart Aparthotel, S.L commits to ensuring that access to personal data by employees, collaborators, or service providers will comply with necessary security requirements according to current data protection regulations.

This website includes an SSL certificate, a security protocol that ensures your data travels securely and fully encrypted between the server and the web user.

However, Alicante Smart Aparthotel, S.L cannot guarantee absolute security of the Internet network, and thus data breach through fraudulent access by third parties is possible. If a security breach occurs, Alicante Smart Aparthotel, S.L will follow the incident notification protocol.

THIRD-PARTY TRANSFERS

In order to fulfill the described purposes, it may be necessary to transfer some of your personal data to collaborating companies and freelancers. All of them comply with legal requirements to ensure a high level of security when processing your personal data, providing guarantees through contracts or certifications:

• Contractual Clauses (data processing agreements)
• PrivacyShield Certification (for service providers outside the European Economic Area, whose legislation requires a lower level of protection).

Collaborating Companies

• Easy Tax and Legal SL — Legal, tax services, bank account opening, obtaining NIE, etc.
• Soluciones Corporativas Ip, S.L — Web hosting and maintenance.
• Financial Institutions — Payment, collection, and refund management.
• Marketing/Advertising — ACTIVE 24 — Subscription management and newsletters.
• Consulting — ZENIT CONSULTORES DEL LEVANTE 2017 SL — Consulting and audits.

You can contact us for more detailed information about our service providers.

Privacy Policy updated 01/01/2024.